Shipping policy
Shipping Policy
Thank you for shopping with Cosmic Cart. We are committed to providing a smooth, reliable, and transparent shipping experience for all customers. Please carefully review the information below regarding processing times, shipping estimates, delivery expectations, tracking updates, and other important shipping-related details.
Order Processing
All orders are processed within 1–5 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, sales events, holidays, or product launches, processing times may be slightly delayed. We always aim to dispatch orders as quickly as possible while ensuring quality control and accurate packaging.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Times
Estimated shipping times vary depending on your location, carrier availability, customs processing, and seasonal demand.
Estimated Delivery Times
- New Zealand: 5–14 business days
- Australia: 6–15 business days
- United States: 7–18 business days
- Canada: 7–20 business days
- United Kingdom: 6–15 business days
- Europe: 7–20 business days
- International Orders: 7–25 business days
Please note that these delivery estimates are not guaranteed and may vary due to factors outside of our control.
Tracking Information
Tracking information is provided for most orders. Once your package has been shipped, you will receive a tracking number via email.
Please allow 2–7 business days for tracking updates to appear after shipment confirmation. In some cases, tracking updates may be delayed while the package is in transit between shipping facilities.
If your tracking information appears inactive for a short period, this does not necessarily mean the package is lost.
Multiple Shipments
Some orders may arrive in separate packages depending on product availability, warehouse location, or shipping carrier limitations. If your order contains multiple items, they may be shipped separately and delivered on different dates.
You may receive separate tracking numbers for different items within the same order.
Customs, Duties & Taxes
International customers may be responsible for customs duties, import taxes, VAT, or additional fees imposed by their local government or customs authority.
Cosmic Cart is not responsible for delays caused by customs processing or unpaid import fees.
Customers are responsible for ensuring their shipping information and local import requirements are accurate before placing an order.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and billing information at checkout.
If an incorrect address is provided and the order has already been processed or shipped, we may not be able to modify the shipment.
Cosmic Cart is not responsible for lost packages caused by incorrect or incomplete shipping information submitted during checkout.
Lost, Delayed, or Stolen Packages
While we work with trusted shipping partners, delays may occasionally occur due to weather conditions, customs inspections, carrier issues, high shipping volumes, or other external circumstances.
Cosmic Cart is not liable for:
- shipping carrier delays
- customs delays
- stolen packages marked as delivered
- delivery issues caused by incorrect addresses
- failed delivery attempts
If your package appears lost or significantly delayed, please contact our support team and we will do our best to assist you.
Delivery Issues
If your tracking information shows “Delivered” but you have not received your package, please:
- Check with household members or neighbors
- Verify your shipping address
- Contact your local postal carrier
- Wait 24–48 hours for final delivery updates
In some cases, carriers may mark packages as delivered before they physically arrive.
Shipping Restrictions
We reserve the right to refuse or cancel orders that cannot be shipped due to location restrictions, suspicious activity, stock limitations, or carrier availability.
Certain products may not be available for shipment to specific countries or regions.
Order Changes & Cancellations
Orders can only be modified or canceled before they are processed.
Once an order has entered fulfillment or shipping stages, we may be unable to make changes, cancellations, or address updates.
Please contact us as soon as possible if you need assistance with your order.
Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:
- your order number
- clear photos of the issue
- a description of the problem
We will review the situation and work toward an appropriate resolution.
Contact Us
If you have any questions regarding shipping, delivery, tracking, or order status, please contact our support team through our website contact page.
We appreciate your patience and support while shopping with Cosmic Cart. Our goal is to provide a smooth shopping experience and deliver unique products you will love.